Privacy Policy

Publish At: August 22, 2022

Updated At : August 22, 2022

Effective Date: August 22, 2022

This Privacy Policy is entered into by and between you and Shanghai VationX Network Technology Co., Ltd. of Unit 53, Floor 3, Building 1, No. 192, Tianlin Road, Xuhui District, Shanghai. ("VationX", "we", or "us").

Privacy principles

Here are the fundamental beliefs that drive our approach to data privacy.

01 We believe your privacy is a human right and is not something to be held at ransom.

02 We believe you own your personal data and digital self as much as your physical self, and you should hold absolute authority on how your data is shared and used.

03 We believe your personal data should be used to empower and positively serve you.

VationX Privacy Policy

VationX respects your privacy and is committed to protecting it. This privacy notice describes the types of information we collect and our practices for using, storing, protecting, and disclosing that information. It covers information that you provide to us when you use the VationX apps(including but not limited to V+ Work, Vation Visitor, Vation Device Manager) or manage VationX readers, as well as information generated while using the VationX mobile access service.

Types of data we collect

User info

Your name, email address, phone number and photo are stored in your VationX user profile.

Device info

Device model, OS type and version, OS language, hardware settings, network settings, MAC address, device identifier and device location (GPS).

Usage activity

App logins, interactions your device has with VationX readers, door unlocks, and activity you perform within the VationX app.

Device logs

We store logs of IP address, system activity, and crashes of the VationX app.

When and how we collect data

Data you provide us

You provide VationX with your name, email address and phone number, which are stored in your profile. Optionally, you may add your photo to your profile and enable device location access.

Data your employer provides us about you

Your employer can provide us your name, email address, and photo when setting up corporate access and ID cards. This data is owned by your employer, and is kept separate from your personal data.

Data we will collect

All other information classified as Device Info, Usage Activity, and Device Logs are collected when you use VationX on your device.

How and why we use your data

Service operation

There are some core pieces of information that we need to make VationX work. That includes the data in your user profile like your email and whenever your device running the VationX app interacts with a VationX reader. In the background, the VationX app also needs some data to operate properly on your device such as your network settings, hardware settings, etc.

Mobile app operation

The VationX app accesses your phone’s GPS location in order to “wake up” the VationX app in the background whenever you’re near a VationX reader. We don’t store or transmit your GPS location off your device. However, our logs of device interactions with VationX readers could be used to infer your location if the location of the VationX reader is known to us.

Contacting you about the VationX services

We may use your email address or phone number to inform you about the service you signed up for, such as letting you know about upcoming changes to VationX.

We will not send you email about any services other than the one you signed up for without your explicit consent.

Troubleshooting

When you contact VationX, we keep a record of your communication to help solve any issues you might be facing. Providing feedback in the VationX app sends logs of your device’s system activity and VationX app crashes so that we can help troubleshoot. We also look at some other data to diagnose issues with the VationX app including device model, hardware settings, etc.

When interacting with our support staff, we will seek your consent before accessing any personal data or corporate data that you did not provide to us in your support request.

Security auditing

In order to prevent security incidents in the VationX app, and to investigate incidents after they have occurred, we retain IP address, activity in the VationX app, and logins to the VationX app.

Product improvement

We look at some of the collected data to make VationX better, including IP address (which tells us in what geographic regions people are using VationX), OS language, and OS type and version.

Whom we share your data with

Your employer or other organization you belong to

If you use VationX as an employee or member of an organization or domain, we share only the information relevant to your activities within that organization or domain with its administrators. We will never share any of your information that is not related to the organization in question (for example, your activity as part of other organizations you belong to which may also use VationX).

Email processors

In order to send you email related to VationX, such as your verification email when you first sign up, we rely on email service providers to process and send these emails on our behalf. Our contracts with them state they will not share your email address and content with other third parties such as advertisers or marketing affiliates.

Third-party processors

In addition to the processors above, we may disclose your information to other third parties to help us provide the VationX services. Examples of such sharing include our web hosting services such as Aliyun, our Crashlytics and analytics tools like Baidu MTJ, and our location service provider like Amap.. When we disclose information to processors, we do so only after entering into a contract with the processor that describes the purpose of the sharing and requires the processor to both keep that information confidential and not use it for any purpose except performing the contract, helping to provide you the best VationX service possible.

Law enforcement

We may also disclose your information if we are required to do so by any court order, law, or legal process, including to respond to government or regulatory request. We will disclose no more than that portion of your information which we are legally obligated to disclose, and will use commercially reasonable efforts to obtain assurances from the applicable court or agency that your information will be afforded confidential treatment.

Who owns what data

It is our intention to make you (the person) the owner of as much data related to your profile and transactions as possible as opposed to only the companies with readers that sense your signal. Each transaction that occurs in the physical world is generated through interaction of several parties, each contributing their own data towards the outcome and deserving to retain their part of the result.

Your privacy options and rights

Your options

You can elect to not provide us with some data

You don’t have to upload a photo to your VationX profile and you can decide not to enable location access to the VationX app on your smartphone, although this will degrade your experience while using VationX due to technical limitations of smartphones.

Your rights

You have the right to correct any inaccuracies in your personal data

You can update information in your VationX profile, such as your name, phone number and photo, from within the VationX app. To update other information about you, you can contact .com. We will honor your request to update your information unless we are required to keep the existing information for legitimate contractual or legal purposes.

If you believe that your employer or another organisation has inaccurate information about you, you can contact that organization to update your information as the data controller. We will honor the controller's request to update any information they control.

You have the right to complain

If you have any complaints related to personal data, please also contact our privacy protection respondent at privacy@vationX.com We will respond to your complaint within 30 working days after receiving your request.

You have the right to cancel your account

You may request us to cancel your account and erase your personal data or anonymize it at privacy@vationX.com We will complete the verification and processing within 15 working days after accepting your account cancellation request.

Where we store data

We store data in data centers in the People’s Republic of China (for the purpose of this policy, excluding Hong Kong, Macau, and Taiwan). We are a multinational corporation. By using or accessing our service and providing data to us, you understand and agree that we may share your data with our affiliates, suppliers, agents and distributors outside the PRC for the purposes of providing our service, provided that in all cases we will take reasonable measures, comparable to the protections required within the PRC, to protect your privacy and your data. Your data will not be stored for longer than is allowed under applicable local laws, and we will delete your data when required by such laws. If we cannot delete your data on time for reasons outside of our control, we will delete your data upon the resolution of such issues.

Updates to this policy

When we make minor edits to this policy, we will make the changes on this webpage and describe the edits at the top of the page. For more extensive updates, we will send an email with details to the email address you have provided.